Feedback and complaints
Feedback & Complaints
Report a concern about accessibility, content, safety, a booking or the website.
How to report a concern
Use the contact form and choose the relevant topic. Explain what happened, the page or service involved and the outcome you are seeking. Do not include unnecessary information about a child.
How concerns should be handled
- Acknowledge receipt
- Assess urgency and safety
- Restrict or remove unsafe content where needed
- Investigate fairly
- Respond with an outcome and corrective action
- Record systemic improvements
Draft status: prepared for review before production deployment.